Ragnarok Casino Terms and Conditions

This page sets out the rules that apply when you use Ragnarok. It explains the relationship between us and our players, how accounts must be used, and the basic rules for promotions, payments and dispute handling. By using the site you agree to these terms and any updates we publish.

Account responsibilities

You are responsible for keeping your account details accurate and for all activity that occurs under your account. Only one account is permitted per person, household, IP address or device. Account credentials must not be shared. We may suspend, limit or close accounts that show evidence of fraud, collusion, abuse of bonuses, multiple accounts, or other prohibited activity.

Verification

We require verification of identity, address and payment methods before processing withdrawals or when we reasonably request it. KYC checks typically take 24-48 hours but may take longer depending on the documents provided and additional checks. Account restrictions remain in place until verification is satisfactorily completed.

Eligibility requirements

To register you must meet the minimum age requirement of 18 years or the higher legal age in your jurisdiction, and you must not be located in a territory where access to the site is prohibited. We reserve the right to refuse registration or to restrict access for any user who does not meet our eligibility criteria.

Acceptable platform use

Use the platform for lawful gaming only. Prohibited behaviour includes cheating, exploiting software bugs, using unauthorised bots or software, money laundering, providing false information and any conduct intended to gain an unfair advantage. We monitor play for patterns inconsistent with fair play and may take action where appropriate.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that apply in addition to these terms. Typical conditions include wagering requirements, maximum bet limits and time limits. For example, deposit bonuses commonly carry a 35× wagering requirement on deposit plus bonus, free spin winnings commonly carry a 40× requirement, and the maximum bet while a bonus is active is typically capped at €5 per bet/spin. Crypto and sports welcome offers may have different wagering rules. Bonuses must be activated according to the promotion rules and any use of excluded payment methods will make a deposit ineligible for bonus participation.

Deposits and withdrawals

We support a variety of payment methods including card payments and several cryptocurrencies such as BTC, ETH and USDT. Minimum deposit is generally €10 for most methods and €30 for Bitcoin. Minimum withdrawal amounts are generally €10 and higher for some crypto options (for example, Bitcoin minimums may apply). Withdrawals are subject to verification, applicable limits and our security checks. Withdrawal limits and processing availability may vary by account level and jurisdiction.

Dispute resolution

If you have a complaint, contact our support team via live chat or by email at [email protected]. We will acknowledge and investigate complaints and seek to resolve them promptly. If we cannot agree a resolution, we will explain internal escalation options. In some cases additional supporting documents may be required to complete investigation and resolution.

Updates to terms and conditions

We may update these terms from time to time. Changes will be published on the site and, where appropriate, notified to account holders. Continued use of the site after publication of updates constitutes acceptance of the revised terms. It is your responsibility to review the terms regularly.