Responsible Gambling at Ragnarok Casino

At Ragnarok we take responsible gambling seriously. We want every player to enjoy their time with us while keeping play safe and under control. This page explains the principles we follow, the tools you can use to limit your activity, how to recognise risky behaviour and where to turn for help if you need it.

Player protection principles

We believe gambling should be an entertainment activity only. We apply simple principles - clear controls, easy access to help and prompt action when a player asks for limits or account restrictions. We encourage you to set limits that reflect your personal budget and lifestyle and to stop if play stops being enjoyable.

Activity-control tools

You can manage your account activity with a range of tools available in your account area or through our support team. Typical options include:

Deposit limits - set daily, weekly or monthly caps to control how much you add to your account.
Loss limits - limit the amount you can lose over a chosen period.
Session reminders - notifications to remind you how long you have been playing.
Time-outs - short breaks that temporarily block access to your account.
Self-exclusion - longer-term or permanent account closure on request.

How to set limits

To set or change limits, go to your Account or Responsible Gambling section. If you cannot find the option, contact support via live chat or email at [email protected] and we will help you apply limits. Requests are handled as quickly as possible, and any active limits will apply immediately once confirmed.

Recognising signs of problematic behaviour

Warning signs that gambling may be becoming a problem include:

Chasing losses or increasing stakes to try to recover money.
Neglecting work, study, family or other obligations.
Borrowing money or using funds needed for essentials.
Feeling anxious, guilty or defensive about gambling.
Unable to stick to limits you set for yourself.

Practical tips for staying in control

Set a clear deposit budget and stick to it.
Use session reminders to avoid long uninterrupted play.
Decide in advance how long you will play and stop when time is up.
Avoid chasing losses - accept losing is part of the activity.
Consider taking regular breaks or a longer time-out if play feels stressful.

Getting professional help

If you feel gambling is affecting your life, reach out for confidential support. Contact your local health services, a trusted professional or local gambling support organisations for guidance. If you need immediate help with your account on Ragnarok, contact our support team and we will assist with applying limits, time-outs or self-exclusion.